A BDC (Business Development Center) is the dealership desk that works internet and phone follow-up so salespeople can stay with the customer in front of them.
What is a BDC?
Some stores staff a full BDC. Some have the GM or a salesperson do that job. Size of the store decides the headcount — not a software feature name.
In CarLotCRM the BDC is a desk on Today, not its own role key. There is no second login just for that queue.