Last updated: [JUAN FILL: confirm public effective / publish date at carlotcrm.com go-live]
Operational draft for CarLotCRM LLC. Not legal advice. Have counsel review before Meta App Review or A2P submit.
By accessing carlotcrm.com or using CarLotCRM software, APIs, messaging, or related services (the “Service”), you agree to these Terms of Service with CarLotCRM LLC. If you accept on behalf of a company, you represent you have authority to bind that company. If you do not agree, do not use the Service.
CarLotCRM provides dealership growth tools, CRM, AI-assisted communications, inventory distribution helpers, and related features. We are not a DMS replacement and do not provide legal, financing, or compliance advice. Features depend on your plan, entitlements, and enabled integrations.
You retain ownership of Customer Content (inventory, leads, messages, knowledge base). You grant CarLotCRM a worldwide license to host, process, transmit, and display Content solely to provide and secure the Service, including AI features. You represent you have rights to Content and shopper communications you upload or send.
AI outputs may be inaccurate or incomplete. You must review before sending to consumers. You are responsible for TCPA, CAN-SPAM, CASL, and dealer advertising compliance for messages you approve or automate.
Fees are as stated at checkout or on an order form: monthly packages (for example Showroom, Floor, Group) and a setup fee (standard $299, which may be waived case-by-case). Taxes are extra where applicable. Stripe processes payments. Subscriptions renew until cancelled per Stripe / customer portal rules.
Marketing statements that there is “no long-term contract” do not waive unpaid invoices or usage overages. Overages and add-ons are billed per plan. Refunds only if required by law or expressly agreed in writing.
Until CarLotCRM LLC has an EIN and live Stripe KYC, only test-mode billing may be available.
You must follow the Acceptable Use Policy. No illegal content, spam, scraping abuse, security attacks, or resale except as authorized in writing.
Integrations (including Twilio, Meta, Google, SendGrid, and inventory feeds) are subject to those providers’ terms. We are not liable for third-party outages or policy changes. Dealer websites and telephony may be separate products or services.
Each party protects the other’s Confidential Information. Personal data is handled per the Privacy Policy and any Data Processing Addendum we execute with you.
CarLotCRM and its licensors own the Service, software, and marks. You may not reverse engineer except where a prohibition is void under applicable law.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION OR THAT AI OUTPUTS ARE CORRECT.
TO THE FULLEST EXTENT PERMITTED BY LAW: WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR LOST-PROFITS DAMAGES. OUR AGGREGATE LIABILITY ARISING FROM THE SERVICE IN ANY 12-MONTH PERIOD IS LIMITED TO THE FEES YOU PAID TO CARLOTCRM LLC FOR THE SERVICE IN THAT PERIOD (OR USD $100 IF NONE).
You will defend and indemnify CarLotCRM LLC against claims arising from Customer Content, your communications to consumers, your unlawful use, or your breach of these Terms.
We may suspend for non-payment, Acceptable Use violations, legal risk, or security. You may cancel per your plan. Upon termination, export rights apply as documented in the product; we may delete data after a retention window.
These Terms are governed by the laws of the State of [JUAN FILL: state of formation], excluding conflict-of-law rules. Exclusive venue is the state or federal courts located in [JUAN FILL: county and state for exclusive venue], unless mandatory consumer venue rules apply.
We may update these Terms with notice via the site or email. Continued use after the effective date constitutes acceptance where permitted.
CarLotCRM LLC — legal@carlotcrm.com — [JUAN FILL: registered / mailing address after LLC filing]
