SMS, Voice & Messaging Terms
Last updated: [JUAN FILL: confirm public effective / publish date at carlotcrm.com go-live]
Operational draft for CarLotCRM LLC. Not legal advice. Have counsel review before Meta App Review or A2P submit.
These SMS, Voice & Messaging Terms apply to text, MMS, WhatsApp, and voice communications related to CarLotCRM LLC. They are required before A2P 10DLC / consumer messaging under CarLotCRM LLC. They are not a substitute for counsel review before carrier or Meta App Review submit.
1. Who this covers
Two layers apply:
- Platform / marketing SMS from CarLotCRM LLC (for example demo confirmations and account notices)
- Dealer messaging (SMS, MMS, WhatsApp, voice AI) that dealers send to shoppers using CarLotCRM — the dealer is typically the message “brand”; CarLotCRM provides tooling
2. Platform program description
CarLotCRM may send transactional messages about demos, account security, billing, and service notices. Marketing texts are sent only with consent. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
3. Opt-in
Consent examples we support and require dealers to capture include: web form checkboxes (unchecked by default) with clear disclosure; keyword opt-in (for example START) to a published number; verbal consent logged for calls where required; and double opt-in where carriers or brands require it.
Disclosure must name the brand, message types, frequency, “Msg & data rates may apply,” links to the Privacy Policy and these Terms, and how to opt out.
4. Opt-out and help
- Text STOP to opt out (or STOPALL where supported)
- Text HELP for help
- Or contact support@carlotcrm.com
5. Prohibited content
No SHAFT content, phishing, loan-stacking spam, or content banned by Twilio, Meta, or CTIA. No purchased lists without prior express written consent where required. No emergency-service impersonation.
6. Voice and AI calls
If AI or automated voice is used: clear identification, respect for opt-out / do-not-call, recording notice where required by state law, and human transfer where promised. Call recording may be stored for quality and compliance.
7. Dealer responsibilities
Dealers warrant they have consent for each campaign, honor STOP and DNC, keep suppression lists, and do not use CarLotCRM to violate TCPA, the Telemarketing Sales Rule, CAN-SPAM, or state mini-TCPA laws. CarLotCRM may require proof of consent for A2P audits and may refuse or suspend traffic that risks carrier rejection.
8. Privacy
Message content and phone numbers are processed per the Privacy Policy and dealer instructions.
9. Changes and contact
We may update these terms with notice. Contact: CarLotCRM LLC — support@carlotcrm.com — [JUAN FILL: registered / mailing address after LLC filing]