Términos de SMS, voz y mensajería
Última actualización: [JUAN FILL: confirm public effective / publish date at carlotcrm.com go-live]
Borrador operativo para CarLotCRM LLC. No constituye asesoría legal. Revise con un abogado antes de Meta App Review o envío A2P.
La versión en inglés es la versión vinculante. Esta traducción se ofrece para facilitar la lectura a concesionarios de habla hispana. Estos términos aplican a SMS, MMS, WhatsApp y voz relacionados con CarLotCRM LLC, incluidos mensajes de plataforma y mensajería de concesionarios que usan nuestras herramientas.
1. A quién cubre
Two layers apply:
- Platform / marketing SMS from CarLotCRM LLC (for example demo confirmations and account notices)
- Dealer messaging (SMS, MMS, WhatsApp, voice AI) that dealers send to shoppers using CarLotCRM — the dealer is typically the message “brand”; CarLotCRM provides tooling
2. Descripción del programa de plataforma
CarLotCRM may send transactional messages about demos, account security, billing, and service notices. Marketing texts are sent only with consent. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
3. Opt-in
Consent examples we support and require dealers to capture include: web form checkboxes (unchecked by default) with clear disclosure; keyword opt-in (for example START) to a published number; verbal consent logged for calls where required; and double opt-in where carriers or brands require it.
Disclosure must name the brand, message types, frequency, “Msg & data rates may apply,” links to the Privacy Policy and these Terms, and how to opt out.
4. Opt-out y ayuda
- Text STOP to opt out (or STOPALL where supported)
- Text HELP for help
- Or contact support@carlotcrm.com
5. Contenido prohibido
No SHAFT content, phishing, loan-stacking spam, or content banned by Twilio, Meta, or CTIA. No purchased lists without prior express written consent where required. No emergency-service impersonation.
6. Voz y llamadas con IA
If AI or automated voice is used: clear identification, respect for opt-out / do-not-call, recording notice where required by state law, and human transfer where promised. Call recording may be stored for quality and compliance.
7. Responsabilidades del concesionario
Dealers warrant they have consent for each campaign, honor STOP and DNC, keep suppression lists, and do not use CarLotCRM to violate TCPA, the Telemarketing Sales Rule, CAN-SPAM, or state mini-TCPA laws. CarLotCRM may require proof of consent for A2P audits and may refuse or suspend traffic that risks carrier rejection.
8. Privacidad
Message content and phone numbers are processed per the Privacy Policy and dealer instructions.
14. Contacto
We may update these terms with notice. Contact: CarLotCRM LLC — support@carlotcrm.com — [JUAN FILL: registered / mailing address after LLC filing]